You can contact us by:
- Post: Customer Service Dept, EB Marsh & Son Ltd, 34 Market Place, Sturminster Newton, Dorset, DT10 1BU
- e-mail: firstname.lastname@example.org
- Telephone: 01258 472564
Our web server does not automatically collect any information regarding yourself or your contact details, both postal and email. All information required must be provided by the visitor to complete an on-line purchase.
We collect the e-mail addresses of those who communicate with us via e-mail, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, and payment information.
The information we collect is entered into our company database which is held securely. Information must be collected, both by in-store customers and customers placing orders via our web site. We collect this information so we can keep track or all items sold – such as dates, quantities and prices. It is also a legal requirement that we keep contact details of all customers making a purchase in order to provide a warranty. Without any contact details, any products purchased will have STRICTLY no warranty.
If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address.
If you make a purchase, you will be required to supply us with your full postal address. This will be used for no other purpose other than to deliver your item and to provide you with our high standard of backup and support service in the future. You will not receive any postal mailings from us.
Please also provide us with your full name and suitable contact number. Not having correct details on our database will lead to delays in orders placed, both via our web site and in store.
As a retailer, we are obliged to pass all purchasers’ details on to the product insurance company Retra Service Care, who will endeavour to write to you after purchasing your item to offer you additional product warranties and/or insurance cover. If you would rather not have your purchase details passed on to Retra Service Care, you may notify your sales advisor of your request, who will ensure that your are excluded from company mailings.
Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. This may include contact to discuss suitable delivery dates and times after successful completion of an order, a courtesy follow up call to ensure that you are satisfied with your order, and/or any issues that may prevent your order from being delivered in our preferred time.
Upon request we will provide all customers with access to all information that we maintain about them (e.g., customer numbers and personal contact details) and transaction information (e.g., dates on which customers made purchases, amounts and types of purchases). Consumers can access this information by writing to us at the above address, or phoning us on the above telephone number.
If you notice on your invoices, email confirmations or till receipts that any of your information is invalid or missing (such as telephone numbers, spelling errors, etc), please contact us as soon as possible to get these entries rectified. Inaccuracies in contact information will result in delays of deliveries. You can have this information corrected by sending us e-mail at the above address, calling us at the above telephone number, or by writing to us at the above address.
With respect to cookies: We do not set any cookies.
With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.
With respect to security: When we transfer and receive certain types of sensitive information, such as personal contact detail and financial payment information, we redirect visitors to a secure server for all transactions. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number to discuss any concerns you may have.