Returns & Cancellations

Under the Distance Selling Regulations you can request a full refund including delivery charges provided all goods are returned with all accessories including any free gifts.

Your refund will be processed within 30 days of giving us your notice to cancel. Should you wish to cancel your order, any goods supplied must be returned to E B Marsh & Son Ltd Inspection Department, 34 Market Place, Sturminster Newton, Dorset. DT10 1AR at your own expense within 14 days of your notice to cancel.

We are unable to accept back unwanted gifts or non-faulty items if more than 14 days after the delivery date have passed. If your item is faulty please see the ‘Service’ section of our website.

We are able to arrange insured collection if requested. An indication of the costs are listed below;

  • DVD player/recorder, Hi-Fi system, Hi-Fi separates, Home Cinema £15
  • Radio, MP3, Camera, Camcorder, Headphones, Accessories £10
  • Televisions – 32″ or Under: £25,  37″ or over: £50
  • Stands for Televisions or Hi-Fi £25,
  • Wall brackets £15
  • Cables and interconnects: £10
  • Large Kitchen Appliances: Laundry & Dishwashers, Refrigeration, Cookers £60
  • Small Appliances: Kettles, Toasters, Irons etc £10
  • Vacuum Cleaners, Microwaves £20

We are unable to accept back for refund the following product types unless they are faulty or were supplied as part of the main product purchase;

  • Unsealed blank video tapes, blank DVD discs.

The following tariff applies to products returned missing the original factory packed accessories. The prices are for guidance, the actual price may vary.

  • Remote Control – £40 to £80
  • Instruction book – £5 to £15
  • Lead – £5 to £30
  • SD card, Memory Stick etc – £5 to £100
  • Mains adaptor / Charger – £30 to £50
  • Rechargeable battery – £30 to £50
  • Television stand – £45 to £250

Please see Terms & Conditions for more details.